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Do You Have Any Questions
What is 24 x 7 support ?
24 x 7, our techs will monitor servers; monitor alerts thereof; our team will login and rectify any issues related to server performance like slow or unresponsive.
What is your First Response Time ?
It is just less than 15 minutes
How servers are secured ?
Servers are monitored against various attacks like Brute Force, Ddos or Spam; if any such attack is detected, those originating IPs will be blocked and server defense will be hardened
Whether servers are updated?
All servers will be updated with regular patches to mitigate security vulnerability
How servers are hardened ?
Our techs will implement various techniques like changing default ports for various services to unpredictable ones; planning and implementing more secured password policies, etc…
How hardware issues are resolved ?
Our team will work closely with data center team to reduce the downtime; our team will proactively monitor hard disk health and take actions to avoid any data loss.
Whether websites in server will be monitored ?
Our team will monitor for errors like 502, 403, etc; they will fix the causes for such errors; if necessary our team will closely work with your developer team.
What will be done for Migration ?
Our techs will migrate apps and data from server to server or enterprise to server without downtime as much as possible.
Whether SSL is setup ?
It it is requested by our clients, we will install SSL Certificates for better security and with better user experience; our team will take care of SSL Certificate renewal; we always suggest our clients for SSL setup.
If we have a team of admins, developers and other role members, how it is handled ?
We assess various roles and their access level; plan accordingly and implement User Access Management as per our client’s Policy.
Whether servers are tuned for good performance ?
Our team monitors various resource utilization by analyzing logs; based on log analysis, our team will improve by various techniques like application fine tuning, DB fine tuning, old log clearing, etc…