Google Hacks Here, by Hacks, let us take life hack kind of thing; in that meaning, it is a shortcut, easy way to do great things. Gmail is part...
SRE – Site Reliability Engineering About Mostly, any site/SaaS needs support and maintenance. When we have a Service Level Agreement (SLA) with our customers for the service that we...
AWS DynamoDB Amazon DynamoDB is NoSQL database. It supports ACID – atomicity, consistency, isolation, and durability transactions. DynamoDB is a stateless web service; maintaining persistent network connections is not...
Average Ticket Resolution Time KPI Ticket Resolution Time is important KPI (Key Performance Indicator) for tech companies that support cloud computing and hosting services. How to arrive at Ticket...