We3Cares - 12/7 Semi Dedicated Support Team (Sleep Well Plan)
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12/7 Semi Dedicated Support Team (Sleep Well Plan)

It is an obvious thing that you cannot be online for 24 hours a day to manage your clients and to do tickets.

We3cares techs will work on your helpdesk for 12 hours a day during any time.

  
 
Price details
  • $650 per Month



* 12/7/365 (12 hours a day/ 7 days a week/ 365 days a year)
* Unlimited Tickets/Chat
* Sleep well after handling the servers in safe hands
* Server Monitoring
* Server Admin (Optional)

* Sales Support (Optional)

 

Live chat support covers level 1/2 issues only.  If needed, support technicians may submit a ticket on the client’s behalf on higher level issues.

* Kindly note, we don't charge anything additional to answer basic sales question under this plan.



  • 12/7 Support Coverage
  • Unlimited Helpdesk Support
  • 20 Minutes Average Guaranteed Response Time
  • 6 Hours or less Average Guaranteed Resolution Time
  • Level 1-3 Support
  • Server Setup, Optimization & Hardening
  • Proactive Server Monitoring
  • Installation of basic 3rd Party Software/Scripts
  • Software Patches & Upgrades
  • Customized Requirements (contact us)
  • Basic Pre-Sales Support
  • No Canned Response