We3Cares - Dedicated Support Admin/Team

Dedicated Support Admin/Team

Under this plan, we will assign a dedicated technical staff or team for your company who will work on your helpdesk tickets, handle live chat requests, and monitor your servers.

If required, the dedicated tech shall handle server admin tasks too for you. You can avail backup support staff for your dedicated staff as an option.

* 8 hours per day
* 6/5 days per week (Alternate Saturday Holiday)
* Unlimited Tickets/Chat

* Server Monitoring
* Server Admin (Optional)

* Phone Support (Optional)
* Sales Support (Optional)

Our offshore dedicated support technicians are second to none. They basically work as if a staff employed by you yourself, not shared with anybody else. They can do significantly more than what traditional shared technicians can offer.

This plan is well suited for clients who have customized setup all over their servers.

Dedicated Support Admin

8 Hours a Day, 6 Days per Week
Unlimited Helpdesk & Live Chat Support
20 Minutes Average Guaranteed Response Time*
4 Hours or less Average Guaranteed Resolution Time
Level 1-3 Support1 & 2
Server Setup, Optimization & Hardening
Proactive Server Monitoring
Installation of basic 3rd Party Software/Scripts
Software Patches & Upgrades
Customized Requirements (contact us)
Basic Pre-Sales Support
Live Chat Support

*NO CANNED RESPONSE!

Price Details - 40 Hours/Week Plan

Technicians work any five days in a week under this plan. We charge $700 per technician.

Price Details - 48 Hours/Week Plan

Technicians work any six days in a week under this plan. We charge $800 per technician. Level 3 technicians are dedicated for you. They take care of the day to day tasks like handling support desks, monitoring servers.
Dedicated Level 2 Technician - $550/month (Less than $2.23/hour!)
Dedicated Level 3 Technician - $800/month (Less than $3.72/hour!)

Dedicated Support Team

24/7 Support Coverage
Unlimited Helpdesk & Live Chat Support
20 Minutes Average Guaranteed Response Time*
4 Hours or less Average Guaranteed Resolution Time
Level 1-3 Support1 & 2
Server Setup, Optimization & Hardening
Proactive Server Monitoring
Installation of basic 3rd Party Software/Scripts
Software Patches & Upgrades
Customized Requirements (contact us)
Basic Pre-Sales Support
Live Chat Support

*NO CANNED RESPONSE!

Price details

Dedicated Level 2 Team (4 Admins) - $2000 ($500 per tech)
Dedicated Level 3 Team (4 Admins) - $2900 ($725 per tech)

Terms & Conditions

Live chat support covers level 1/2 issues only. If needed, support technicians may submit a ticket on the client’s behalf on higher level issues.
Depending on the support technician’s expertise, they may not be able to handle tickets greater than their ability. Hence, you are highly recommended to hire our level 3 technicians, which is also cheaper than most other companies out there. Contact us for more information.